Store Policy

Welcome to Soft Sentiments. We are delighted that you have chosen us to help you find the perfect gift for someone special. Because we believe every gift tells a story, we have created a few simple policies to ensure your experience with us is as seamless and heartfelt as the gifts themselves.

Our Curated Approach

At Soft Sentiments, we specialize in curating unique, romantic gifts from around the globe. To bring you the widest selection of high-quality, thoughtful items, we work with a network of trusted international suppliers. This means that:

  • Quality First: Every item is carefully selected to ensure it meets our standards for beauty and craftsmanship.

  • Shipping & Fulfillment: Because we source from various partners, your items may be shipped separately if you order more than one piece. You will receive individual tracking information for each package, allowing you to follow your gift’s journey directly to your door.

Processing Your Order

We understand the excitement of waiting for a gift. Our partners typically process and prepare your items for shipment within 1-3 business days. Once your package is on its way, you will receive an email update with your tracking number.

Changes & Cancellations

We want to get your order to you as quickly as possible. If you need to make changes to your order or request a cancellation, please Contact Us within 12 hours of placing your order. After this window, your order will likely already be in the fulfillment process and cannot be modified.

Customer Satisfaction

Your happiness is our priority. While we hope every gift brings a smile, we understand that sometimes things don’t go as planned.

If you have any questions or concerns about your order, please Contact Us. Whether it is a question about a product, a tracking update, or an issue with your delivery, we are here to help and will get back to you as quickly as possible.

Your Privacy

We treat your personal information with the same care and respect we put into our gift selection. We do not sell your data, and we use your information solely to process your orders and improve your shopping experience at Soft Sentiments.