Privacy Policy

Last Updated: July 5, 2026

1. Introduction

At Soft Sentiments, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting softsentiments.com or making a purchase.

2. Information We Collect

When you visit our site or place an order, we collect certain information to facilitate your experience:

  • Personal Information: This includes your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We do not store your full credit card information. Payments are processed through secure third-party gateways which maintain their own privacy policies.

  • Technical Data: We automatically collect data about your device, browser type, IP address, and how you interact with our website through cookies and similar technologies.

3. How We Use Your Information

We use your data for the following purposes:

  • Order Fulfillment: To process and ship your orders through our third-party suppliers.

  • Customer Support: To communicate with you regarding order updates, tracking, or inquiries.

  • Site Improvement: To analyze how our visitors use the site so we can improve our layout and product offerings.

  • Marketing (Optional): If you sign up for our newsletter, we use your email address to send you updates about new arrivals or special romantic gift offers. You can opt out at any time via the "unsubscribe" link.

4. Sharing Information with Third Parties

We only share your information when necessary to provide our services:

  • Suppliers: We share necessary contact and shipping details with our dropshipping suppliers solely to fulfill your order.

  • Service Providers: We share data with platforms like Squarespace, payment processors, and email marketing services to keep our business running.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or other legal process.

5. Cookies

Our website uses cookies to enhance your shopping experience. Cookies help us keep items in your cart and remember your preferences. You can choose to disable cookies in your browser settings, though this may impact your ability to use certain features on our site.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or request the deletion of your personal data.

  • Object to or restrict the processing of your data.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please Contact Us.

7. Data Security

We implement industry-standard security measures to protect your personal information. However, please remember that no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page, and the "Last Updated" date will reflect the most recent changes.