Terms of Service

Last Updated: July 5, 2026

1. Introduction

Welcome to Soft Sentiments. By accessing or using our website (softsentiments.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our site.

2. Use of Our Site

You agree to use this site for lawful purposes only and in a way that does not infringe on the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase products from our shop.

3. Orders and Fulfillment

Soft Sentiments utilizes third-party suppliers to fulfill orders. By placing an order, you acknowledge that:

  • Shipping: Delivery times are estimates and may vary based on your location and the supplier's warehouse location. We are not liable for shipping delays caused by third-party carriers or suppliers.

  • Accuracy: You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

  • Product Descriptions: We strive to ensure product images and descriptions are accurate. However, slight variations in color or texture may occur due to manufacturing processes.

4. Returns and Refunds

As we work with various suppliers, our return policy depends on the specific item purchased.

  • Please check the product page for specific return instructions before ordering.

  • If a product arrives damaged or defective, please contact us within 14 days of delivery with photographic evidence, and we will work with our supplier to arrange a replacement or refund.

  • Items must be returned in their original packaging and condition to be eligible for consideration.

5. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of Soft Sentiments or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

6. Limitation of Liability

Soft Sentiments shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services, even if we have been advised of the possibility of such damages.

7. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting to this page, and the "Last Updated" date will be revised accordingly. Your continued use of the site after any changes constitutes your acceptance of the new terms.

8. Contact Information

If you have any questions regarding these Terms of Service, please Contact Us.